Terms of Service
These Terms of Service govern your use of the Twisted360 MSP website and your purchase or use of managed technology services from Twisted360 LLC.
Effective date: August 21, 2026
1. Services and service orders
Twisted360 MSP provides managed IT, help desk, devices, networks, connectivity, remote access, cybersecurity, backups, cloud and Microsoft 365 administration, domains, websites, hosting, communications, procurement, projects and consulting as described in an accepted quote, order, plan or statement of work. A service order becomes binding when accepted by the customer or when we begin performance.
2. Customer responsibilities
You must provide accurate information, maintain required licenses and permissions, cooperate with support, protect account credentials, and ensure that you are authorized to instruct us regarding systems, data and domains. You remain responsible for your business decisions, backups or approvals assigned to you, and the legality of activity in your environment.
3. Acceptable use
You may not use our services to violate law or another person’s rights, distribute malware or unsolicited messages, attempt unauthorized access, interfere with networks, infringe intellectual property, host abusive or unlawful content, or evade security, payment or usage controls. We may suspend affected services when reasonably necessary to address a security, legal, payment or operational risk.
4. Fees, Stripe and recurring billing
Fees are due as stated in the order or invoice. Direct online payments are processed through Stripe; Twisted360 MSP does not store complete card numbers. Recurring billing occurs only when you expressly authorize a recurring plan or payment method.
5. Cancellation and refunds
You may request cancellation according to the notice period in your order. Unless an order states otherwise, prepaid recurring services continue through the paid period and are not prorated. Approved refunds are returned to the original payment method when practical. Setup work, consumed support time, purchased goods, domain registrations, third-party charges and custom project work may be non-refundable once incurred or delivered.
6. Third-party licenses
Some services depend on third-party providers, software, domains, hosting, connectivity or licenses. Their terms, availability, pricing, renewal rules and support policies may apply. You are responsible for accepting applicable third-party terms and maintaining required rights.
7. Warranties and liability
We will perform services in a commercially reasonable manner consistent with the applicable order. Except as expressly stated, services and third-party products are provided without implied warranties, including uninterrupted operation, merchantability, fitness for a particular purpose or error-free results. To the fullest extent permitted by law, Twisted360 LLC is not liable for indirect, incidental, special, consequential or lost-profit damages. Our aggregate liability for a claim relating to a service is limited to the fees paid for that service during the three months before the event giving rise to the claim.
8. Indemnification
You agree to defend and indemnify Twisted360 LLC and its personnel from claims, losses and reasonable costs arising from your unlawful use, content, instructions, lack of authorization, breach of these terms, or violation of another person’s rights, except to the extent caused by our own willful misconduct.
9. Missouri law
These terms are governed by the laws of the State of Missouri. Any dispute will be brought in a court of competent jurisdiction in Missouri, unless the parties agree otherwise in writing.
10. Changes and contact
We may update these terms by posting a revised version with a new effective date. Your continued use after a change constitutes acceptance for future use. Questions or notices may be sent to Noc@msp.twisted360.net or Twisted360 LLC, 815 E 560th Rd, Walnut Grove, MO 65770.
This page is provided for general business information and is not legal advice.